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© 2015. Oxfam is a registered charity in England and Wales (no 202918) and Scotland (SC039042). Oxfam GB is a member of Oxfam International.

FAQs: High street shops

Oxfam High-Street Shops

Like our online store, you can buy a wide range of donated, brand new ethical and sustainable items from our Sourced by Oxfam range, and our Unwrapped charity gifts that help vulnerable communities across the world.

Where is my nearest Oxfam shop?

From bookshops to bridal, preloved fashion to ethical Sourced By Oxfam products our shops have all your needs covered. Find your nearest shop or donation drop off point on our shop finder.

Does Oxfam accept returns of high street shop purchases?

We hope you are pleased with your purchase. However, where an item is found to be faulty, misdescribed or not fit for purpose, please return with proof of purchase. We will happily refund you as described by the Consumer Rights Act (except where marked and sold as faulty).

If you are not happy with your purchase for any other reason, we offer a full refund upon production of proof of purchase within 30 days. We will refund you for any items that meet the conditions below.

Please returnyour purchase to any Oxfam shop:

  • With a valid price ticket attached to the item
  • With your proof of purchase
  • Within 30 days of purchase
  • In the same condition in which it was bought
  • This does not affect your statutory rights

This refund policy is for purchases from Oxfam's high-street shop network. For purchases from the Oxfam Online Shop please see our Returns FAQs.

What can I donate to Oxfam?

Thank you for wishing to donate to our high street shops. Please see the full lists of items that you are able to donate to our shops.

Did you know we can also accept donations of cars?

If you are unsure if your item is suitable for donation to Oxfam please contact your local Oxfam shop or call Shop Support on 0300 200 1333.

Do you have a gift aid scheme for donated items?

Yes, your preloved donations can raise an extra 25% for Oxfam at no extra cost to you when you donate through Tag Your Bag. All UK Tax Payers are eligible to sign up for the scheme.

How do I get a £5 M&S voucher for donating to Oxfam?

If your Oxfam donations include at least one item of M&S clothing or soft furnishings you will be given a £5 M&S voucher. Just ask the staff on the till when you donate in your local Oxfam or M&S shop.

What happens to donations that don't sell?

At Oxfam we work hard to raise as much money as possible to from every item you give us to support our goal to beat poverty for good. However, sometimes your item may not sell in the shop you donate it too. Where suitable we will move stock between shops, sell it in our Online Shop or at festivals thanks to our pop-up festival shop team. If we cannot sell your item,we willaim to recycle it wherever possible including by sending it to our very own textile recycling centre Wastesaver.

What can I buy from Oxfam?

Oxfam has a wide range of donated stock available for purchase, from fashion and accessories, homewares and soft furnishings to books and music you never know what you might find! We also have a range of specialist shops including Bridal, Books, Music, Furniture, Boutiques and Stamps and Coins.

We also stock a range of brand new ethically sourced products from ourSourced by Oxfam range. We carefully select beautiful products that do good in the world, from Fairtrade chocolate to handmade recycled sari homewares, so you can shop with confidence.

Can I volunteer at an Oxfam shop?

There are many ways to get involved with your local Oxfam shop with a wide range of roles to suit all interests.

What are Oxfam shops doing for the environment?

Oxfam know that the poorest people are often most effected by climate change and we're committed to protecting our environment to keep our future generations safe. We are constantly trying to improve the way we do things in our shops to reduce our waste and carbon footprint. In 2019 we phased out plastic carrier bags and are reviewing our product packaging to further reduce plastic usage. We are working to recycle as many of our unsalable donations as possible and have our own textile recycling plant Wastesaver which saves 12,000 tonnes of material from going to landfill every year. We are committed to continue reviewing and improving our ways of working and will keep implementing changes going forward as we learn more about our impact on the world around us.

Can't find what you're looking for?

Speak to our support team. Available from 9.00am to 6.00pm, Monday to Friday.

  • 0300 200 1252 from the UK
  • + 44 (0) 1904 404174 from outside the UK

Email our support team: